Returns & Refund Policy

At PAW SHOP, your satisfaction is our priority. If you're not completely happy with your order, we're here to help.

30-Day Returns

You may request a return within 30 days of receiving your order. To be eligible, items must be unused, in their original condition, and in the original packaging.

How to Start a Return

Please reach out through our Contact page with your order number and the reason for your return. Our team will guide you through the next steps.

Refunds

Once we receive and inspect your returned item, we'll notify you about the status of your refund. Approved refunds are issued to your original payment method. Please allow a few business days for the credit to appear, depending on your bank or card provider.

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 30 days of delivery and we'll arrange a replacement or full refund at no extra cost to you.

Non-Returnable Items

Items that have been used or damaged after delivery, and any items marked as final sale, are not eligible for return.

Questions? Visit our Contact page — we're happy to help.